Skip to content
LBeirutDocs
Start free

Troubleshooting

Diagnose recurring issues: WhatsApp, limits, POS, Setup, images, and missing orders.

Order does not open WhatsApp / never arrives

  • Check WhatsApp number in Content → Profile
  • Try from a phone with WhatsApp installed (not desktop only)
  • Confirm the product is visible (not hidden)
  • Re-save the number and place a new test order

Cannot add product / image / video

Usually a plan limit. Delete unused items or upgrade on /pricing. Also check file size and image format.

POS or kitchen missing

Check plan, POS enablement, and activity/theme settings. See the POS guide for conditions.

Stuck in Setup

Finish remaining steps in order. Refresh, or sign out and in. Data is not deleted automatically.

WhatsApp opened but order missing in the inbox

  • Refresh the Orders page
  • Check filters (channel/status)
  • Confirm you are on the correct account

Before you contact support